From Scott Carlberg

Companies that communicate well often do well, too. Ample and clear communications show an attention to detail, that the company understands what stakeholders need to know, and the company is happy to get all its story out.

We have seen some excellent examples of clear, easy-to-find corporate information, and want to pass those your way.

Why now? Good communication is especially timely. A FITS News column, “Like It Or Not, Santee Cooper Rates Are Going To Skyrocket. Utility can run from this reality, but it can’t hide …” raises the issue of open and thorough communications from Santee Cooper.

So here are some examples of smart communications from various utilties.

Public power company Omaha Public Power District is the same kind of organization as Santee Cooper. Take a look at the serious information on the “OPPD” webpages. Here are some examples of its excellent communications:

Here is a self liquidity worksheet about the company.

Here are 10 years of finance statistics.

Here is a 2020 corporate operating plan.

Here are its annual reports.

Public power organization Austin (TX) Energy has a neat, detailed dashboard that includes Purchase Power Agreements, a list/history of outages, carbon emission information, call center data, capital improvements (back to 2009) and a lot more.

On the investor-owned utility side of the business, some reports are mandated by various regulations. Most companies go beyond that, though. Some examples:

Duke Energy was a pioneer in a whole new way to communicate. It applies solid journalism to power stories in its Illumination webpages.

Exelon Corporation, a Chicago-based power utility also takes a good journalistic approach to industry news on The Grid.

Nextera’s Sustainability website is loaded with information, especially metrics. The company has been cited for its advancement of renewables and hardening the grid.

Southern Company has a crisp report, Planning a Low Carbon Future. Found here with other reports.  It addresses issues that are industry-wide.

Clear and thorough power utility communications is important. Take a look at your utility’s website. How does it stack up? Easy to read? Easy to find data? Does it look like the company wants you to know all about it?